Privacy Policy

Golden Buoy Ltd Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.goldenbuoy.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@goldenbuoy.com or by mail using the details provided below:

245 Bury New Road, Manchester, MAN, M45 8QP, United Kingdom

Est. 2020

"I'd had the idea for a while, but never had the time."

Back in March 2020, when the first Covid-19 lockdown began in the UK, this website launched with just three t-shirt designs.

Golden Buoy was simply a creative outlet alongside the day job to cure the monotony of lockdown, but within a couple of weeks stock was selling out and within a few months over a thousand tees had been sold.

From an attic in London

Having spent my youth racing every weekend as a dinghy sailor, branching out to windsurfing, kayaking and canoeing, and then becoming a watersports instructor after leaving school, I've been in love with the water for most of my life.

Over the years I'd built up a wardrobe full of surf tees and, after a decade working in marketing and branding, I had a desire to put my skills to good use and create my own.

When lockdown descended on the UK in March 2020 I suddenly had the time to focus on making Golden Buoy a reality, launching the first three designs with a tiny amount of stock from my attic in London.

Responsible from day one

Every single order gets sent out in boxes made from 100% recycled cardboard, printed with water based inks here in the UK, which can be placed in your household recycling bin. Should you need to return anything, the boxes can be reused then we’ll take care of the recycling at this end.

Nothing is stored or sent in plastic sleeves. All stock is neatly folded and posted loose in recyclable cardboard boxes. There are no tags attached, so every item is ready to use straight out of the package with nothing to throw away.

The only additional item in each order is a thank you note made out of seeded paper, which can be planted to grow your own mini herb garden!

Here to do good things

Every t-shirt donates to the lifeboats. You never know when you'll need their support and they're vital to all water users, regardless of your ability.

You'll also get a free bin bag with any t-shirt from the Beaches Are Awesome collection. The bags are made from biodegradable paper so you can do a beach clean without adding more plastic to the issue.

Every order is carbon offset, with automatic donations to reforestation projects based on the size, weight and delivery method of your order.

Rather than encouraging people to spend money with Golden Buoy on Black Friday, we donated the brand's money to The Wave Project to fund surf therapy for up to 30 young people. This is something we'll keep doing, so purchases made at any time of the year will help to fund similar initiatives.

The story continues...

The growth of this brand has been rapid and something I hadn't really planned for.

As a result, some things might need a bit of tweaking here and there. If you have any feedback or suggestions for me, I'd genuinely be delighted to hear from you.

I can't make improvements without knowing about issues, so please don't hesitate to contact me.

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